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Shipping & Returns

 

United Kingdom

£4.30 1st Class Recorded Delivery 2-3 working days
£6.50 Special Delivery 1 working day - (If ordered before 2pm)

Europe

£8.50 Standard Delivery approx 7-10 working days

Rest of the world

£10.00 Standard Delivery approx 10-12 working days

* Please note - working days do not include weekends as these are not business days, your order will arrive within the time frames stated above *

Please check and ensure you use the correct address for delivery. If you have provided an incorrect delivery address you may be charged for the re-delivery of your order.

Returns

At Souksy we want you to be happy with your purchase. However if your goods do not meet with your satisfaction, please return your item to us within 14 days of receipt for a refund or exchange minus postage fees. We can only offer refunds for goods that are returned within the 14 day time frame, otherwise an exchange may be offered. Please obtain a proof of postage for tracking purposes.

Returned items must be unused and returned with any packaging and all original tags still attached to the item. Earrings are non refundable, please do not send earrings back as they will not be refunded.

All items purchased in the SALE are non returnable.

Please remember to include your name, address, telephone number and order number to ensure that your refund is dealt with as quickly as possible. All returns should be given a return no, so if you email info@souksy.com to be issued with the relevant paper work which will be needed to ensure that your refund is dealt with as quickly as possible, and we will issue you with the return address label too. 

 


Email: info@souksy.com for any further queries about returns or your order.

Pre-Order

Please note if an item is marked as a PRE-ORDER item your order will be sent within the time frame specified on the product information. Please take note of the delivery time before ordering, special delivery is not available for items on pre-order.

Items Dispatched in Error

In the event that an item is dispatched in error through no fault of the customer, please email us within 7 working days of the date of delivery. We will then provide details of how to proceed with the return, and offer the choice (subject to availability) of a replacement item.

Faulty Items

Souksy makes every effort to ensure all goods are of satisfactory quality and comply with the Sale and Supply of Goods to Consumers Regulations 2002. If the item you receive is faulty, you should email info@souksy.com within 7 working days of the date of delivery. We will then provide details of how to proceed with the return, and offer the choice (subject to availability) of a replacement item or refund.

Exceptions

All Earrings are non-returnable. This is indicated where applicable in the details section of the product page. Under no circumstance are we able to accept the return of earrings in compliance with current Health & Hygiene regulations. All items purchased in the SALE are non returnable

 

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